1.1. Gravity Entertainment Pvt. Ltd., ("Service Provider" or "we" or "us"
or "our") recognizes the importance of your ("you" or "yours" or "your")
privacy and is committed to the protection of your personal information.
This Privacy Policy ("Policy") applies to all the services offered through
the ABRM 2024 app by the Service Provider ("Platform").
1.2. This Policy describes how we collect, store, use, share and
protect your personal information.
1.3. By visiting the Platform
and/or registering and/or signing up for the Platform and/or by clicking
"I Agree", it will be deemed that you accept the terms of this Policy.
1.4. This Policy is an electronic record in terms of the Information
Technology Act, 2000 (as amended/re-enacted from time to time) ("IT Act")
and rules thereunder, and, amongst others, is published in accordance with
the provisions of Rule 3 (1) of the Information Technology (Intermediaries
Guidelines) Rules, 2011, which mandates for publishing of rules and
regulations, privacy policy and terms of use for access or usage of the
App. This Policy is an electronic record, generated by a computer system
and does not require any physical or digital signatures.
1.5. This
Policy is subject to modification based on changes in the business, legal
and regulatory requirements and will be updated online. We will make all
efforts to communicate any significant changes to this Policy to you.
However, you are encouraged to periodically visit this page to review the
Policy and any changes to it. Each version of this Policy will be
identified at the bottom of the page by its effective date.
1.6.
Please be aware that certain features and or Services of this Platform may
not be available to you if you elect not to provide certain personal data.
Any personal data you provide to us will be used in accordance with this
Policy.
2.1. Throughout this policy, we use the term "personal information" to
describe information that can be can be used to identify you. For the
purposes of this Privacy Policy, the term “personal information” shall
also include sensitive personal information.
2.2. On this Platform,
we may request personal information about you. Examples of personal
information that we may collect includes your name, contact information,
email address and other information in combination with these identifiers.
We also collect your IP address and standard web log information, such as
your browser type and the pages you accessed on our Platform. We do not
use cookies to store information on your computer.
3.1. The abovementioned personal information is collected for the
following purposes:
3.1.1. To provide you the Services;
3.1.2.
To respond to your requests or inquiries;
3.1.3. To complete a
transaction;
3.1.4. To personalize your experience;
3.1.5. To
perform Platform analytics and measure Platform performance;
3.1.6.
To track and monitor adverse events and other activities;
3.1.7. To
maintain the Platform, including for security purposes.
3.1.8. To
improve the quality of the Platform; or
3.1.9. to facilitate our
internal business operations, including the fulfilment of any legal and
regulatory requirements.
4.1. To provide you Services: We collect your personal information to
provide you the services offered through the Platform.
4.2. To
communicate with you: We collect your contact information in order to
provide you information about your transactions with us including access
to Platform and counselling sessions attended or your appointment related
details. Further, you may subscribe to one of our mailing lists. In these
instances, we may use the information that you provide to us to take the
steps necessary to respond to your request. Depending on your request, we
may collect your contact information (such as your name, mailing address,
telephone number, job title).
4.3. To respond to your queries: When
you send email or other communications, we may retain those communications
in order to process your inquiries, respond to your requests, provide and
improve our services.
4.4. Platform Analytics: Where permitted by
law, we may combine personal information you provide with other
information you've provided to our Platform. Your personal information may
be used in order to compile statistics such as the number of clients we
see on a monthly basis, the number of males/females, the ages of clients
counselled etc. This information may be used to administer, manage or
develop our services.
4.5. To run and maintain our Platform: We use
this information to secure our Platform, network systems, and other
assets. This may include information concerning your IP Address,
geographic location, resources you have accessed, and similar information.
We collect this information automatically, for our legitimate business
interest We also use it to provide anonymous reporting, conduct research,
monitor and improve our services.
5.1. We strive to keep your personal information confidential and will
place reasonable security controls to protect it. Your personal
information will be kept confidential as required under applicable laws.
5.2. We may share/transfer your personal information with/to third
parties, provided, we obtain necessary consent from you before the
sharing/transferring of such information.
5.3. We may also share
personal information with external organizations or individuals if we
believe that access, use, preservation or disclosure of the information is
reasonably necessary to:
5.3.1. meet any applicable law, regulation,
legal process or enforceable governmental request;
5.3.2. detect, prevent or otherwise address fraud, security or technical
issues;
5.3.3. protect against harm to the rights, property or
safety of our customers or the public, as required or permitted by law.
6.1. Non-personal information is defined as any data that does not
personally identify you and may include unique system or hardware
identifiers, system or application software, and peripherals.
6.2.
Any non-personal information, which when clubbed with personal information
becomes personal information, shall be treated as personal information.
6.3. The following is the manner in which we collect, use, share and
retain non-personal information.
6.3.1. Collection - You agree that
the Platform may collect diagnostic, technical and usage related
information for the usage purposes described below.
6.3.2. Usage -
The above-mentioned information is gathered periodically to provide and
improve the Platform and Services therein, facilitate the provision of
software updates, provide support and to verify compliance with the terms
of this Policy.
6.3.3. Sharing - As non-personal information does
not personally identify you, we may use and disclose non-personal
information at our discretion, subject to applicable laws.
6.3.4.
Retention - The information so collected shall be retained only for a
limited duration necessary to fulfil the purposes outlined herein unless a
longer retention period is required or permitted by law and only for the
purposes defined above. Once the purpose is achieved, all information is
deleted in a safe and secure mode.
7.1. The Platform may access, collect and analyse information related to
your location on a regular basis through Bluetooth and Wi-Fi signals and
other technologies and data for the performance of the services provided
by the Platform and to help improve the design, functionality,
performance, and content of the Platform.
7.2. Except in cases where
any specific service requested by you require or involve personal
identification, the Platform collects location data anonymously and in a
form that does not personally identify you. By using the Platform, you
agree and consent to transmission, collection, maintenance, processing and
use of your location data and queries to provide and improve such services
of the Platform.
8.1. We take appropriate security measures to protect against unauthorized
access to or unauthorized alteration, disclosure or destruction of data.
We protect it by maintaining physical, electronic and procedural
safeguards. The Platform can only be accessed using Secure Socket Layer
(SSL) protocol only. This would enable the data to be encrypted between
your computer and 1to1help server. The SSL is VeriSign Certified.
8.2. We restrict access to your personal information only by
employees, affiliates and consultants of the Platform, that too, only on a
need-to-know basis in order to provide our Services. These individuals are
bound by confidentiality obligations/commitments.
8.3. All personal
information gathered during the provision of the Services will remain
confidential and secure except when:
8.3.1. It is subpoenaed by a
court; or
8.3.2. Failure to disclose the information would place you
or another person at risk, or
8.3.3. Your prior approval has been
obtained to; or
8.3.4. Provide a written report to another
professional or agency (subject to your consent); or
8.3.5. Discuss
the material with another person e.g. a parent or employer, only where we
believe that sharing of such information is necessary for your own
wellbeing.
9.1. We take reasonable steps to ensure that your personal information we
process is accurate, complete, and current, but we depend on our users to
update or correct their personal information whenever necessary. You shall
be responsible to ensure that the information or data you provide from
time to time is and shall be correct, current and updated and you have all
the rights, permissions and consents to provide such information or data.
9.2. You may note that deletion of certain information or withdrawal
of consent may lead to cancellation of your access to the Platform or your
access to certain features and services of the Platform.
10.1. The personal information so collected shall be retained only for a
period of 3 (three months) to fulfil the purposes outlined herein unless a
longer retention period is required or permitted by law and only for the
purposes defined above. Once the purpose is achieved, all personal
information is deleted in a safe and secure mode.
10.2. We have
adopted reasonable security practices and procedures as required under
applicable law and have included strategic, operational, managerial,
technical and physical security controls to safeguard and protect your
data and information.
11.1. We and our business partners take reasonable steps to protect your personal information we access or receive through this Platform from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. Nevertheless, we makes no guarantee as to the security of your personal information and disclaims, to the fullest extent permitted by law, all liability and damages caused by loss, misuse, and unauthorized access, disclosure, alteration, or destruction. We recommend that you take any available precautions to protect your personal information you submit on this Platform.
12.1. If you have any questions about this Policy or security incident to
report, please feel free to contact us
[Solomon Jayaprakash,
solomon@gravityindia.org &
GRAVITY ENTERTAINMENT PRIVATE LIMITED, PLOT NO.840, PHASE 5, UDYOG VIHAR,
Gurgaon, Haryana 122016, India]